A unique User ID for National Bank platforms



Over the next few months, we will invite you to change your user ID for your NBDB platform. You will switch from your 8-digit user ID to a single sign-on: your email.

Your email ID will be valid for National Bank (NBC)1 platforms and will offer you improved functionalities at NBDB. This easy access will be required to connect to the mobile application launching by the end of 2022!

Stay tuned for the yellow banner that will soon appear at the top of your NBDB account.

1National Bank Personal Banking, Direct Brokerage (NBDB), Private Banking 1859 (PB1859), National Bank Financial (NBFWM).

Attention:

If you are a NBC client, you must use the same email identification and password as your banking platform.

THE FOUR ADVANTAGES OF A UNIQUE USER ID: 

Simple

Use a single login and password for all your NBC platforms. 

Secure

Multi-factor authentication gives you enhanced security.

Seamless

Navigate from the NBC online banking platform to the NBDB platform with a single click. 

Mobile

View your NBDB client account and trade on the new app starting end of 2022.

How to change to single sign-on?

Check out our guide to help you through the process of creating your unique User ID.

Once the change to single sign-on is completed, you must use your existing or chosen email address and password to sign in your NBDB account.

You’ve got questions? We’ve got answers.

For NBC clients who already have access to our Personal Banking Solutions,  you must use the same password as for your banking platform (My Online Bank). All other clients must enter the password that was chosen during the switching process. 

  • Simplify your life. Use a single login and password for all your NBC platforms. Once the change to single sign-on is completed, you must use your chosen email address and password to sign in your NBDB account.

  • Double your account security. Multi-factor authentication gives you enhanced security.

  • Enjoy a seamless experience. Navigate from the NBC platform to your NBDB online banking account with one click.

  • Access the mobile application. View your NBDB client account and trade on the new app launching end of 2022.  

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  • Individual NBDB customers who have an 8-digit user ID can obtain a unique email user ID. 

  • The 8-digit user ID is maintainted at this time for the Market-Q tool or for their legal entity accounts (company accounts), joint accounts, and special accounts (guardianship, trust, etc.). The unique user ID will be available at a later date. 

The user ID change will be offered in several waves over the course of the year. Once eligible, clients will see a yellow banner appear at the top of their NBDB account.

The new user ID is the email address you selected and is used for all other accounts you have with National Bank (National Bank Personal Banking, Direct Brokerage, Private Banking 1859 (PB1859), National Bank Financial (NBFWM). 

Consult our guide to change your password.

Contact 1-800-363-3511 option 4-1

The new app will be launched by the end of 2022. A unique email user ID will be required to access it.

Once you have completed the user ID change, you must use that same email ID and password to access your NBFWM or PB1859 platform.

NEED SUPPORT?

We’re here to answer your questions. 

Write to us via the secure messaging center accessible in the NBDB platform. 

Call us at 1-800-363-3511, Monday through Friday, 8 am to 6 pm ET.

For more general questions, chat with our Virtual Assistant at the bottom of the page or check our Frequently Asked Questions (FAQ).