Customer service
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Our FAQ has the answers to your questions
Consult our FAQ to quickly find the information you’re looking for
Contact us
What is your objective?
I want to open an account
The best way to open an account is by using our online account opening platform.
Visit our YouTube channel for a short training on our online account opening process.
You have questions? Save yourself a call by consulting our FAQ. It contains the answer to most of your questions!
Message Center
You already have a cash, TFSA or RRSP account in Canadian currency, and you wish to open a correspondent account in American currency? You can send your request via the message center on the online platform.
For all other opening requests, please use another option.
Call Center
If you wish to open a joint account, a registered account (other than an RRSP or TFSA) or an account for legal entities, contact our representatives at 1-800-363-3511, between 8 a.m. and 6 p.m. (ET), Monday to Friday.
I want to make a trade or to validate a current order
The best way to make a transaction or validate the status of an order is by using our online transactional platform.
Visit our YouTube channel for tutorials on how to use our online transactional platform.
You have questions? Save yourself a call by consulting our FAQ. It contains the answer to most of your questions!
Message Center
If you have general questions that don't require a quick response, send them to us via the message center, and avoid waiting on the line! Please note, however, that it is not possible to make transactions via secure messaging.
Call Center
If you haven't found the answer to your question, contact our representatives at 1-800-363-3511, between 8 a.m. and 6 p.m. (ET), Monday to Friday.
I want to transfer funds or make a withdrawal
The best way to make a transfer or withdrawal is by using our online transactional platform.
Visit our YouTube channel for a short tutorial on fund transfers.
You have questions? Save yourself a call by consulting our FAQ. It contains the answer to most of your questions!
We even have a section dedicated to transferring funds on our transactional platform!
Message Center
If you have general questions that don't require a quick response, send them to us via the message center, and avoid waiting on the line! Please note, however, that it is not possible to make transactions via secure messaging.
Call Center
If you haven't found the answer to your question, contact our representatives at 1-800-363-3511, between 8 a.m. and 6 p.m. (ET), Monday to Friday.
I want information about my account, about pricing or about NBDB's services
Visit our YouTube channel to find out how to use our tools and transactional platform to their full potential.
You have questions? Save yourself a call by consulting our FAQ. It contains the answer to most of your questions!
Message Center
Contact us through the message center on our online platform. This will spare you from waiting on the line!
Call Center
If you haven't found the answer to your question, contact our representatives at 1-800-363-3511, between 8 a.m. and 6 p.m. (ET), Monday to Friday.
I need a password or technical support
Visit our YouTube channel to access short tutorials on our tools and platform.
You have questions? Save yourself a call by consulting our FAQ. It contains the answer to most of your questions!
We even have a section dedicated to the use of our transactional platform!
Call Center
If you haven't found the answer to your question, contact our representatives at 1-800-363-3511, between 8 a.m. and 6 p.m. (ET), Monday to Friday.
1100 Robert-Bourassa Blvd., 7th Floor
Montreal, QC H3B 2G7
Office business hours:
8:30 a.m. to 4:30 p.m. (ET), Monday to Friday
Call center hours:
8 a.m. and 6 p.m. (ET), Monday to Friday
Consent to email communications
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Confidential information in emails
For your protection, we ask that you never include confidential information (account number, username, password, etc.) when sending us emails. Please use the secure messaging application of our transactional site to contact us in writing. National Bank Direct Brokerage does not provide any information about an account or accept any transaction instructions by email.
Making a complaint
Please provide the following information to help us assess your complaint.
- Your name
- Your contact information and account number
- The circumstances and reasons for your complaint, including the date on which the events took place
- Any documents likely to help us shed light on the situation
You can submit your complaint in one of the following ways:
- By email: directbrokerage@nbc.ca
- By mail:
National Bank Direct Brokerage
1100 Robert-Bourassa Blvd. 7th floor
Montreal (Quebec) H3B 2G7
- Through the secure messaging center of NBDB's transactional platform (without attachments).
Within five business days of your complaint being filed, we will send you an acknowledgement of receipt by mail indicating the name and contact information of the person in charge of reviewing it. Please contact this person directly if you have any questions regarding its status.
Rest assured that your complaint will be dealt with quickly and fairly. No more than 90 days after we begin our review, we will send you a letter detailing our findings and setting out your options if you are not satisfied with the results.
We’re here for you
- Support from licensed securities representatives
- A cutting-edge, intuitive brokerage platform
- Access to free tools designed to help you make good decisions
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