Customer service

You are not alone

Contact us

Already a client?

Please use the secure messaging application of our transactional site to write to us.

Log in
 

Not yet a client?

See our contact information below to reach us. 

Icône téléphone


Phone: 1-800-363-3511

Fax: 1-800-289-1327

Email: directbrokerage@nbc.ca

Business hours:

8 a.m. to 8 p.m. (ET), Monday to Friday

Icône localisateur


1100 Robert-Bourassa Blvd., 7th Floor

Montreal, QC   H3B 2G7

Business hours:

8:30 a.m. to 4:30 p.m. (ET), Monday to Friday

Consent to email communications

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Consent to email communications

Confidential information in emails

For your protection, we ask that you never include confidential information (account number, username, password, etc.) when sending us emails. Please use the secure messaging application of our transactional site to contact us in writing. National Bank Direct Brokerage does not provide any information about an account or accept any transaction instructions by email.

Making a complaint

Please provide the following information to help us assess your complaint.

  • Your name
  • Your contact information and account number
  • The circumstances and reasons for your complaint, including the date on which the events took place
  • Any documents likely to help us shed light on the situation

Within five business days of your complaint being filed, we will send you an acknowledgement of receipt by mail indicating the name and contact information of the person in charge of reviewing it. Please contact this person directly if you have any questions regarding its status.

Rest assured that your complaint will be dealt with quickly and fairly. No more than 90 days after we begin our review, we will send you a letter detailing our findings and setting out your options if you are not satisfied with the results.

We’re here for you

The expertise which has forged our reputation is attested by the J.D. Power Awards our Customer Service received in 2013, 2015 and 2016.

Whether you are opening an account, using our research tools, or enquiring about investment solutions, our licensed representatives guide you along the path which leads to achieving your financial goals. 

 

Icône infolettre

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