Help centre
Use the search bar to write keywords without giving out any of your personal information.
Trading securities
-
What do I do if I have several orders in progress and the total amount exceeds the purchasing power of my account? Learn what to do when you have multiple orders in progress exceeding your account purchasing power. -
What is the Fully-Paid Securities Lending Program? Learn how to earn additional income by lending fully paid securities with our Fully-Paid Securities Lending Program. -
What time does the stock market open and close in North America? See the stock market hours in North America. Learn about extended trading hours for phone-only trades. -
What to do if I get the warning that I do not have the purchasing power to place an order? See what you should do if you don't have the purchasing power to place an order from your online brokerage platform or direct brokerage app. -
When I try to place an order, I am told that "Restrictions apply to your account". What do I do? See which documents you need to send us to lift restrictions from your National Bank Direct Brokerage account. -
Why can't I short sell a security that I'm trying to sell? See why you may not be able to short-sell a security and learn about borrowing requirements and daily changes. -
Why was my transaction declined? See the reasons why your transaction may have been declined and what you can do.
Learn how to use our platform
Our tutorials offer in-depth information to help you navigate and trade using our online brokerage platform.
Our virtual assistant is here to help
Chat with our virtual assistant 24/7 for answers to your questions.