Help centre

I prefer to receive my documents by mail. How do I go about this?  

Here are 2 ways to change your document delivery preferences:  

  1. Online: click this link to access the preferences section directly after signing in, or follow the steps:
    • Sign in
    • Click the gear icon for Preferences
    • Open the Manage my documents and statements tab 
    • Select your preferences by checking the boxes of the accounts that interest you 

        2. By contacting our team through the Message centre or by phone at 1-800-363-3511, Monday to Friday from 8 a.m. to 6 p.m. (ET).  


For the time being, it is not possible to make these preference changes on the direct brokerage app. 

Please note that fees may apply for receiving your documents by mail. See our General fees page for more information. 

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