Security and confidentiality

Do you follow a specific code of procedure for the protection of personal information?

In cooperation with other financial institutions and the Canadian Bankers Association, the National Bank has established a code of procedure for the protection of personal information on individual users. This code of procedure, which all employees agree to follow, ensures that the information in your personal file is used only to:

  • Properly manage your products and services
  • Inform you about other products and services that may be of interest to you
  • More efficiently meet your expectations
  • Only employees who need to access your personal file in the course of their work are allowed to consult it.

Does the National Bank and National Bank Direct Brokerage take Internet transaction security seriously?

Yes. In fact, several sectors of the National Bank look over the security and confidentiality of your information. Their primary mission consists in:

  • Identifying and managing information security risks, while taking into account their impact on our business
  • Establishing information security policies, strategies and standards
  • Assisting and advising owners of information in evaluating risks and required levels of protection, and in choosing appropriate security measures
  • Making all National Bank and National Bank Direct Brokerage employees aware of the importance of information security and of their involvement.
When I carry out a transaction using National Bank Direct Brokerage transactional website, how can I be sure that my session is secured?

Several measures are taken to ensure that the information you provide remains confidential. With the preventive measures and methods we recommend, carrying out your transactions online is as secure as communicating your information to our Investor Services over the phone.

What measures have been taken to ensure maximum security and confidentiality?

You must choose a password known only to you, and type it in the appropriate section each time you wish to log into your account. We recommend changing your password regularly. Furthermore, we apply the most rigorous security standards, as evidenced by our use of 128-bit encryption to protect the confidentiality of your transactions.

What is encryption and how does it work?

Encryption is a data-encoding process that ensures the security and confidentiality of the transmitted data.

Why is it important to erase my browser's cache memory?

To protect the confidentiality of your financial information and improve the performance of your web browser, we recommend that you erase your cache memory each time you log out of your National Bank Direct Brokerage account. This is particularly important if the computer you use is shared with other users.

Click here for instructions on how to clear your browser's cache

What can I do to secure my transactions?

Simply take the following precautions:

  • Never reveal your password, not even to a family member or anyone claiming to be a National Bank and National Bank Direct Brokerage employee.
  • Never leave personal information in plain view.
  • Never leave your computer when carrying out a transaction via National Bank Direct Brokerage transactional website.
  • Always erase your browser's cache memory.
  • Always sign out of your session by clicking on "Quit" before leaving your computer.
  • Never send confidential information by email, unless it is encrypted.
  • Avoid using a password that is easy to guess.
  • Change your password on a regular basis.
  • Never use the same password for several software applications.
  • Never use a password that contains part of your banking access codes (i.e. Client Card, credit card, PIN).
  • Consider installing anti-virus software and a personal firewall on your computer.
  • Go through your account statement thoroughly and notify us of any irregularity.
  • Avoid using software that saves your password on the login page of the National Bank Direct Brokerage transactional website.
Note: You can find more detailed information in the ABCs of Security. Moreover, remember that the National Bank and National Bank Direct Brokerage will never need to obtain your password or Personal Identification Number to provide you with support.

When I carry out a transaction using National Bank Direct Brokerage transactional website, how can I be sure that my session is secured?

Secured sites usually use URLs that begin with https. That’s the case for NBDB. This “https” URL assures you that the information is encrypted.

The URL is visibly in your browser’s address bar.

The URL of our transactional website is

Is the transmission of information by email secured?

In general, information contained in emails is not protected. However, email attachments can be protected if they are encrypted before transmission.

What is a cookie?

A cookie is a feature that enables a browser to store information provided by a user, and save it in a small text file on the hard disk. For instance, a cookie can save your user code so that you do not have to type it in again when you come back to the website.

I believe that non-authorized transactions were executed in my brokerage account. What should I do?

It is crucial that you contact us as soon as possible if you believe non-authorized transactions were carried out in your account.

If you believe that your personal information has been compromised, also contact:

  • Credit bureaus (contact them in the event of identity theft or phishing).
  • Équifax and TransUnion
  • Police authorities
  • Sûreté du Québec
  • Other financial institutions
  • Government authorities (if you are the victim of identity theft that involves information such as your social insurance number and driver’s license), such as

Questions and comments