Customer Service
Information on how to contact us, answers to the most asked questions and forms library

Account opening

How can I open an account with National Bank Direct Brokerage?

Whether you want to proceed online, by phone, in person or by mail, National Bank Direct Brokerage wants to facilitate your account opening process.

For the complete details on how to open a brokerage account, visit our Account Opening section of our website

What type of account can I open with NBDB?

We offer a variety of registered and non-registered accounts in which you can trade a wide range of investment products. Depending on your needs, you can set up a personal or joint account, or even one in the name of a legal entity.

For all the details, please visit our Accounts and products section.

Is there a minimum deposit required to open a brokerage account at NBDB?

No minimum deposit is required to open an account at National Bank Direct Brokerage.

Are there set-up fees when I open an account at NBDB?

National Bank Direct Brokerage does not charge account set-up fees. However, in some cases, annual management fees may apply.

For further details, please visit our Pricing section.

How do I transfer my account held with another financial institution to NBDB?

Nothing is easier than transferring an account from another financial institution to National Bank Direct Brokerage! All you have to do is fill out the required documents and send them to us, along with a copy of your last portfolio statement.

To know which form is required or to get more details about the transfer process, visit our Transferring an account or contact one of our Investor Service Representatives.

Is the NBDB online account application form secured?

Yes, the National Bank pays special attention to protecting the personal information you entrust to us. In fact, the picture of a lock in the lower right-hand corner of the screen will confirm that the form is encrypted.

Can I open more than one account on the same form?

Yes, you can open several accounts with the same form. However, the type of accounts you choose must be different and the category (personal or joint account) must be the same. For instance, it is not possible to open two cash accounts, or a joint and a personal account on the same form.

The type of account that I want to open does not appear. Why?
At this time, only personal or joint accounts can be opened online. If you want to open a company account or an account that is not in the name of a person, we invite you to consult our Account opening page or to contact one of our representatives.
Must I be a National Bank client to open a brokerage account with NBDB?

No, you do not have to be a National bank client to open a brokerage account with us. However, note that by grouping your accounts with one institution, it is easier and faster to transfer funds and to have an overview of all your assets!

Must I be a Canadian resident to open an account?

Yes because National Bank Direct Brokerage is not registered as a securities broker outside of Canada.

Why are you asking me about my dependents?

This information is required by the Canadian securities administrators. Furthermore, it allows us to better evaluate your personal situation to truly understand your needs.

Why do I have to provide information about my employment situation?

This information is required to establish your credit standing and to determine if you are considered to be an employee in the securities industry, or if you are reporting insider.

We are required to collect this information due to specific regulations that apply to operations carried out in the account of an employee of the securities industry, or reporting insider.

Why are you asking me for a banking reference?

The Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations require that the broker (in this case, National Bank Direct Brokerage) obtains a banking reference for every account holder. This information is required at all times, even if you already have an account with the National Bank.

Why are you asking me what I intend to do with my accounts?

The Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations require that the broker (in this case, National Bank Direct Brokerage) obtains the purpose of the brokerage account. 

To help you, here are the definitions of the choices on the form: 

  • To save on a short-term basis: You plan to use your account to save over the short term (e.g., a cash account).
  • To invest in a specific project: You invest in your account with a specific project in mind (e.g., real estate, education, car, retirement) 
  • To invest in the market on a long-term basis: You invest in your account to achieve a long-term objective.
  • To speculate: You trade frequently to generate a short-term return.
Why are you asking for my previous address?

When you state that you have been living at your current address for less than 12 months, we are required to verify your identify, as per the requirements of the Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations by asking for your previous address.

How do I find my banking information: transit, institution and account number?

You can find this information at the bottom of your personal cheques.

Your transit number comes immediately after your cheque number, and is made up of 5 digits. After your transit number, you will find your institution number, which is a 3-digit number. Then, your 7-digit account number should be shown on the far right.

Why do I need to print my account opening application?

Even if you are filling out an online form, we need your original signature on the form. Submitting a request online is not sufficient under the Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations.

Can I send you my request by fax?

No, your request must be sent by mail or dropped off at a National Bank branch, because we need your original signature. A fax is not sufficient under the Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations.

How much time does it take to open an account?

National Bank Direct Brokerage can open a personal account within 24 hours of having received the request. Then, it will be possible for you to obtain a user code and password to access our transactional site.

Opening an account for a legal entity (company, trust, etc.), a margin account or adding options trading to your account requires 72 hours from the receipt of the original, signed documents. 

Note that you cannot carry out transactions in your account, including fund transfers, before we have verified your identity.

What happens if I do not agree that my personal information may be disclosed for solicitation purposes?

By not agreeing to this disclosure, National Bank Direct Brokerage will not be allowed to offer you other products and services that may suit your needs, and we will not disclose your personal information to our affiliates so that they, in turn, may also offer you products and services that match your interests.

Can I access my online request at all times?

Once you have started the process and saved your request, you have up to 30 days to complete your online application. However note that once you have submitted your request, you no longer have access to it.

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