Customer Service
Information on how to contact us, answers to the most asked questions and forms library

Market-Q Frequently Asked Questions

How can I access Market-Q?

Market-Q is an integrated web application in the NBDB trading platform. Simply click on the Tool tab and then on Market-Q.

Do I need access codes to access Market-Q?

Market-Q is an integrated web application in the trading platform. As such, it is not necessary to obtain additional access codes apart from the one you currently use to connect the NBDB trading platform.

What markets do I have access in Market-Q?

Market-Q gives you access to the key Canadians and US markets.

Is it possible for me to check the quotations on the Vancouver market through Market-Q?

Yes, it is possible to check the quotations on the Vancouver market through Market-Q. To add this market, contact one of our technical service representatives. Extra fees may be applicable.

Is it possible for me to check the options quotes through Market-Q?

Market-Q allows you to view all quotations for options. To access it, please contact one of our technical service representatives in order to add the markets depth. Extra fees may be applicable.

Is it possible to have real-time quotes with Market-Q?

Yes, the real-time quotes are available directly on Market-Q.

Is it possible for me to see the market depth through Market-Q?

Yes, it is possible to see the market depth with Market-Q. To access it, please contact one of our technical service representatives in order to add the markets depth. Extra fees may be applicable.

Is it possible for me to trade through Market-Q?

Yes, it is possible to trade directly through Market-Q.

What products can I trade through Market-Q?

It is possible to buy and sell stocks, ETFs and exchange-traded debentures.

How does the billing process works?

Billing is based on the number of monthly transactions made on stocks and options. In addition, billing takes into account the number of transactions carried out in the roots grouped under a single user ID. For more details, please visit the following link: 

Pricing - Trading Platforms

Is it possible for me to enjoy Market-Q for free?

To get Market-Q for free, it is necessary to perform a certain minimum of transactions during the month. For more details, please consult the following link:

Pricing - Trading Platforms

I want to unsubscribe temporarily (or permanently) from Market-Q next month. What should I do to avoid being charged?

It is mandatory to call us during our business hours, no later than the last business day of the month to avoid billing on the following month.

Questions and comments


  
  
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